If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from orders@shoplastyle.com. Please email us your full name and order number and we will resend your confirmation email.
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You may make changes to your order up until your order has begun being processed. Please email us or call 888-804-0006 M-F 9am - 5pm PST with the order modifications you would like.
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We can upgrade shipping on orders that have not yet begun being processed. Please email us or call 888-804-0006 M-F 9am - 5pm PST to upgrade your shipping. Please note that we will void your original authorization and will re-authorize your credit card for the new amount. You may see two pending charges on your credit card. The first authorization will clear up within a few business days. Please do not worry -- you are not being charged twice.
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Please save the box and all of the packing material and email us or call 888-804-0006 M-F 9am - 5pm PST. We will email you a prepaid FedEx return label to return the damaged item and all related packaging.
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You may cancel your order up until your order has begun being processed. Please email us or call 888-804-0006 M-F 9am - 5pm PST. We will send an email confirming the order cancellation.
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Please email us or call us immediately at 888-804-0006 M-F 9am - 5pm PST. We will contact FedEx and have them put a trace on the package. Almost all packages are located within a few days. If package is determined to be lost then we will replace the merchandise or issue a refund.
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We promise that we have never charged a credit card more than one time. If you see multiple charges on your credit card then you either a) had to submit your order more than one time due to address verification problems or b) upgraded your shipping. When you place your order we receive an authorization for the amount of your order. We do not charge your credit card until we ship your order. If you are using a debit card, then the authorized amount will be removed from your available balance, even though we have not charged your card. If you are using a credit card then the authorized amount will show as pending. Since we require that the billing address entered matches the address for the credit card being used we decline all orders with address verification issues. Even though our system shows the transaction as declined the issuing bank still shows a valid authorization. Our declined transaction will get picked up by our credit card processor at the end of the day but it may take up to 5 days for your bank to clear up the authorization. If these multiple authorizations are causing your difficulty then we can call/fax your bank and often can get the authorizations cleared within a day or two. This situation frustrates us also and we're sorry for any inconvenience this may cause you. We've contacted our credit card processor to see if we can avoid this situation but they said they cannot do anything differently.
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We have the same 21 day return policy for sale items as we have for regular priced merchandise. This means that we allow full refunds on sale items. There are no final sale items at shopLAstyle.com.
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Please allow up to 3 business days from the date of delivery for your return to be reflected in our system. If your return still does not show in our system then we recommend contacting the shipping service used.
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Please allow 5 business days from the date of delivery for your refund to be processed. All refunds are processed each Monday for all returns received from the previous week. We will send you an email confirmation once your refund has been processed. Please allow up to 5 business days for the refund to be reflected on your account.
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shopLAstyle.com Returns
5301 Beethoven St, Suite 134
Los Angeles, CA 90066
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You may print a copy of your return form from your order confirmation page. You can find a link to this page in any of the confirmation emails you have received. If you are not able to locate this link then email us and we will email you a copy.
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