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INFORMATION  RETURN POLICY |
We accept returns on all merchandise, including sale items but excluding custom made or speical order items, returned in original condition with all tags attached within 21 days of receipt.
All sale items are returnable for a full refund. We have the same 21 day return policy for sale items as we do non-sale items.
Returns for refund, exchange or store credit are accepted on items that have not been worn, altered, or washed, and with all tags attached. Merchandise must be returned to us in the original condition it was received in. Shoes must be returned with the box in original condition and without any added postage stickers, etc. This means that you should take care with how you package the item. We've had some merchandise returned to us damaged because of poor packaging. We cannot refund your money, exchange the item or issue a store credit in this case. If merchandise is damaged in transit and was the fault of the shipper, you are responsible for filing any claims against the shipper and we cannot accept the return. Of course, we will assist you with your claim as much as we can.
You can only return merchandise for refund, exchange or store credit by mail within of purchase. This means that your return for refund, exchange or store credit must have a postmark that is within 21 days of when the package was originally delivered to you. You may check your receipt page using the link emailed you to see the postmark date the package must have in order to be eligible for return for refund, exchange or store credit.
You must include a completed return form with the merchandise that you are returning. Returns received without the return form will not be processed.
Shipping charges are not refundable and you are responsible for all shipping charges related to the return. We strongly recommend that you insure all items when you ship them for a return.
Once we receive the item, we will issue a refund to your credit card on the next Monday. We are only able to issue credits to the card that was originally used for the purchase.
If you would like to return an item, simply repack the item. Most of the time the original packaging works. Remember to fill out the return form, include it in the package, and use the return shipping label provided (postage required). The return form must be filled out and included in the package. Packages received without a filled out return form will not be processed. Take care when packaging the return because we cannot refund, exchange or offer store credit to items that arrive damaged due to poor packaging or at the fault of the shipper.
shopLAstyle.com - Returns
5301 Beethoven St, Suite 134
Los Angeles, CA 90066
Items returned for refund, exchange or store credit that are of receipt or ...
Returns or exchanges we receive that have a postmark after the 21 day time period or not in saleable condition will be returned to you at your expense.
We cannot issue a refund, exchange for any item, nor issue a store credit on returns that are classified as not acceptable. Returns are not acceptable if any one of the following conditions apply:
- Package has a postmark more than 21 days after the package was delivered to you. This date is determined based on the tracking information provided by the shipper.
- Merchandise is received damaged, worn, washed, altered, not in saleable condition or without the original tags attached.
- Return form is not filled out or is not included in package.
- The item you purchased was a custom or special order.
We will send it back to you at your expense.
Refunds will be processed within 5 business days from when we receive the package, assuming all criteria are met. You will receive an email confirming the amount of the credit.
If you would like to exchange an item for another color or size then we will ship the exchange to you at our expense (does not apply to international orders). The item you would like to exchange for must be in stock and we must receive the original item (shipped to us at your expense) before we can ship out the new item. Returns for exchange are only accepted if they meet all criteria for an acceptable return. Since we maintain small quantities of inventory, we cannot be sure that the item you would like to exchange for is available. If you would like to exchange something then email us and we can hold that item for you until your return gets to us, if it is available. Make sure to note the exchange on the return form.
We highly recommend that you return the item via an insured carrier (e.g., FedEx, USPS Priority Mail), and that you insure the item for its full value. Make sure to retain all postal and insurance receipts -- this will protect you in case the item is damaged or lost in transit. All returns must be pre-paid; sorry, we cannot accept COD returns.
If you receive defective, damaged merchandise or an incorrect item, notify us via email within three days of receiving the product. We recommend you reply to your Delivery Confirmation email explaining the damaged/incorrect item. You are required to keep the original box and all packaging materials so that we can file a claim with the shipper. We will email you a FedEx return label and will ship you a replacement if one is available. The merchandise must not be used, worn, washed and must have all tags still attached.
Date of receipt - the date that the shipper delivers the package to the shipping address. The date of receipt is NOT the date you open the package (i.e. you were out of town when it was delivered so you didn't open the package for another 3 days). Date of receipt is the date that the package is succesfully delivered to the recipient.
Return - An item that you purchased from shopLAstyle.com that is shipped back to us. The only types of returns we have are for refund, exchange or for store credit. We only accept returns if they meet all conditions as defined in the return policy. If a return is not accepted by us then it becomes an Unacceptable Return.
Exchange - An exchange is a return for other merchandise that is currently in stock. If the item that you would like to exchange for is out of stock then the return is not for an exchange. The return is either for a refund or store credit.
Store Credit - A store credit may be issued for merchandise returned if the return was determined to be acceptable. A store credit may be issued if the item you returned is a gift because we can only issue refunds to the credit card that was used in the original transaction.
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